[TR] 2.8 How do you Reissue a Student License Key?

1. Background:

Once a SheerID application has been approved, the system should automatically be notified by SheerID, and the order system updated and create a License Key, and send the 'Getting Started with Lumion' email to the student.

However, from time to time this might not happen.

We can now re-create the License Key which will send them the email.

1.2. Useful links:

• admin.lumion.com
• identity.lumion.com

2. Here's How: 

You will need to have accessed the SheerID Customer Service search.

And in the Admin portal make sure you select the (Partner) Admin Panel:

Once that is selected, the SheerID menu will appear here or go to this link https://admin.lumion.com/sheerid:

2.1: Select the RequestID from the current and valid SheerID application:

The SheerID Admin login view:

Click on the left arrow button to expand the details shown in SheerID

Copy the Verification ID:

2.2: Then enter the RequestID in the Admin portal SheerID form and click Submit:

2.3: You should instantly get a response in the Partner Portal and see the new order as issued.

You can then search the order by the same request ID.

Notes:

• The form is also where the identity search tool is located.
• The tool is completely safe to use.  If you enter rubbish or an already processed key then no additional order will be created.

3. See Also:

• Internal Knowledge Base: [TR]: How do you look up students on SheerID?